Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us at ashleigh@bodhiform.com within a reasonable time of receiving your order. We will arrange a repair, replacement or refund in line with your rights under the Australian Consumer Law, and we will cover the return postage for faulty or incorrect items.

Change of mind

We want you to love your BodhiForm pieces. If you change your mind, we accept returns within 30 days of delivery provided the item is unworn, unwashed, in its original condition with all tags attached. For hygiene reasons, grip socks and underwear-style items cannot be returned for change of mind once opened. Sale items are not eligible for change-of-mind returns. Return postage for change-of-mind returns is at your cost. Once your return is received and inspected, we will issue a refund to your original payment method or a store credit, whichever you prefer.

How to return

Email ashleigh@bodhiform.com with your order number and reason for return. We will reply with return instructions. Refunds are processed within 5 business days of receiving your return.

Class packages and memberships

Pilates class packages and memberships are managed through our booking system and are subject to the membership terms provided at purchase, including the 14-day written cancellation notice for memberships. Nothing in those terms limits your rights under the Australian Consumer Law. Questions: ashleigh@bodhiform.com.